A message from MADE

We continue to follow the guidelines from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). 

We have made some modifications to our service for your protection. The safety and well-being of our team and guests remains our top priority.

PROTOCOLS AND PRECAUTIONS
Check-In
  • All check in procedures will be done digitally before arrival, to ensure we have as minimal contact with our guests as possible.
  • Credit Card information and ID verification will be completed one day before check-in from the guest’s mobile phone.
  • On the day of arrival guests will simply have to present their ID and an envelope with hotel information and room keys will be provided to guests.
Guest Rooms
  • As occupancy permits, guest rooms will remain unoccupied 24 hours prior to your arrival.
  • The hotel is using cleaning and disinfecting protocols to clean rooms after departure and before the next guest arrives, with particular attention paid to high-touch items.
Housekeeping
Service
  • We will only service the room as per the guest request. Guest cannot be in the room while it is being serviced.
  • Fresh towels may be delivered to the guest room each day in lieu of service if requested.
Public Spaces
  • We will have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
Back of House
  • In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.