Health and Safety

Best Rate
Guarantee

Booking direct with us guarantees that you’ll receive the best rate and get the most out of your stay. We value your trust - so much that we’re willing to match a lower rate found elsewhere and give you an additional 10% off your stay.

Book a room directly through our website (madehotels.com, or directly at the hotel). If within 24 hours of making your reservation, you find a lower hotel rate for the same room type and reservation dates, take a screenshot of your finding (including dates, room type, website and booking info) and email to hello@madehotels.com. We’ll match the rate + give you an extra 10% discount on the room. cannot be combined with any other offers and discounts

PROTOCOLS AND PRECAUTIONS

Check-IN

All check in procedures will be done digitally before arrival, to ensure we have as minimal contact with our guests as possible.
Credit Card information and ID verification will be completed one day before check-in from the guest’s mobile phone.
On the day of arrival guests will simply have to present their ID and an envelope with hotel information and room keys will be provided to guests.

Guest Rooms

As occupancy permits, guest rooms will remain unoccupied 24 hours prior to your arrival.
The hotel is using cleaning and disinfecting protocols to clean rooms after departure and before the next guest arrives, with particular attention paid to high-touch items.

Housekeeping
Service

We will only service the room as per the guest request. Guest cannot be in the room while it is being serviced.
Fresh towels may be delivered to the guest room each day in lieu of service if requested.

Public Spaces

We will have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.

Back of House

In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.